Frequently Asked Questions
Find answers to common questions about UpSocio
Getting Started
Setup and basics
Account & Billing
Payments and settings
Features
Using our solutions
Troubleshooting
Common issues
Getting Started
Got Questions? We've Got Answers!
Everything you need to know about UpSocio
Yes! Our core platform is completely free forever. You get access to all essential features including social task scheduling, basic analytics, and community features without ever paying a dime. We also offer premium add-ons for advanced users who need more power.
We support all major social media platforms including:
- Instagram, Facebook, Twitter/X
- TikTok, YouTube, LinkedIn
- Pinterest, Reddit, and more!
Absolutely! We use bank-level encryption and follow industry best practices to keep your data safe. We never share your information with third parties, and you maintain full control over your connected accounts. Your privacy is our top priority.
Our AI Content Studio uses advanced machine learning to help you create engaging posts. Simply provide a topic or idea, and our AI will generate captions, hashtag suggestions, and even image recommendations. You can customize everything before posting.
We offer 24/7 customer support through live chat, email, and our community forum. Plus, you get access to SocioVersity, our learning hub with video tutorials, guides, and webinars to help you master social media growth.
Most users see noticeable growth within the first 2-4 weeks. However, results vary based on your niche, content quality, and consistency. Our platform is designed to accelerate your growth, but sustainable success requires ongoing effort and engagement.
Still have questions?
Contact Our Support TeamAccount & Billing
Go to Settings > Billing, click "Payment Methods," and add or update your payment information. All changes are processed securely through our payment provider.
Yes! We offer a 30-day money-back guarantee on all paid plans. Contact our support team within 30 days of your purchase for a full refund, no questions asked.
You can cancel anytime from Settings > Subscription. Your plan will remain active until the end of your billing period, and you won't be charged again.
Features
We support all major platforms including Instagram, Facebook, Twitter, TikTok, LinkedIn, YouTube, Pinterest, and more. You can connect unlimited accounts on Pro and Business plans.
Our AI Content Studio uses advanced machine learning to generate engaging captions, hashtags, and content ideas based on your niche and audience. Just input your topic and let AI do the creative work!
Absolutely! We use bank-level encryption and follow all platform guidelines. Your credentials are stored securely and we never ask for passwords. We only use official APIs for all connections.
Troubleshooting
First, ensure you're using the correct credentials and that your account isn't restricted. Clear your browser cache and try again. If issues persist, contact our support team for immediate assistance.
Check your account connection status and ensure your subscription is active. Verify that the post content meets platform requirements (file size, format, etc.). Our system will notify you of any publishing issues.
Bonus points are typically credited within 24 hours of completing tasks or upgrading your plan. Check your transaction history in your dashboard. If points are still missing after 24 hours, contact support with your transaction details.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help!